by WandererReece Fri Apr 26, 2013 4:35 pmA while ago I took a perscription a pharmacy to get it filled. I gave the pharmacist the perscription and a discount card for it that I got from my doctor. She typed some stuff on her computer and said she was having trouble with the card. She said it seemed like it need a code. I told her I had no idea it needed one. She called the number on the card, and got a code to activate it. Then she was able to give me the perscription at the discounted price. The whole process of activating the card and filling the perscription took only a couple minutes.
Later I went to a diffrent pharmacy to get the same perscription, but this pharmacy was owned by the same company. My card had already expired, so my doctor gave me a new one. I gave the perscription and the new card to the pharmacist. She said it would be 15 minutes.
This surprised me. I thought it couldn't possibly take that long, so I waited by the counter. About 5 minutes later I got bored and decided to get some other stuff in the store that I needed to buy. 5 minutes later I'm at the pharmacy counter again. I wait another 5 minutes. At this point I've waited for about 15 minutes total, and I'm thinking I should've went to the pharmacy I usually go to. During this whole time the pharmacist hasn't said a word. She just kept working on her computer and quietly talking to another pharmacist.
Then the pharmacist gave me the card back and told me it won't work. She said she had to call their corporate headquaters. I told her the other pharmacy was able to use it without any problems, and I was able to get my perscription in a lot less time then 15 minutes. She said the computer wouldn't accept the card. I asked her why the card won't work. She replied that it needed a code or something.
Now I realize what the problem is and how to correct it. I had forgotten about the activation code. I told her the other pharmacy had some problems, and all they had to do was call the number on the card. She asked me if I wanted her to do that, and I told her yes. Less then a minute later she was able to enter the card into the computer and give me the perscription at the discounted price.
Basicly, something that should have taken only a couple minutes took a quater hour.
I'm not going to that pharmacy again.
Later I went to a diffrent pharmacy to get the same perscription, but this pharmacy was owned by the same company. My card had already expired, so my doctor gave me a new one. I gave the perscription and the new card to the pharmacist. She said it would be 15 minutes.
This surprised me. I thought it couldn't possibly take that long, so I waited by the counter. About 5 minutes later I got bored and decided to get some other stuff in the store that I needed to buy. 5 minutes later I'm at the pharmacy counter again. I wait another 5 minutes. At this point I've waited for about 15 minutes total, and I'm thinking I should've went to the pharmacy I usually go to. During this whole time the pharmacist hasn't said a word. She just kept working on her computer and quietly talking to another pharmacist.
Then the pharmacist gave me the card back and told me it won't work. She said she had to call their corporate headquaters. I told her the other pharmacy was able to use it without any problems, and I was able to get my perscription in a lot less time then 15 minutes. She said the computer wouldn't accept the card. I asked her why the card won't work. She replied that it needed a code or something.
Now I realize what the problem is and how to correct it. I had forgotten about the activation code. I told her the other pharmacy had some problems, and all they had to do was call the number on the card. She asked me if I wanted her to do that, and I told her yes. Less then a minute later she was able to enter the card into the computer and give me the perscription at the discounted price.
Basicly, something that should have taken only a couple minutes took a quater hour.
I'm not going to that pharmacy again.
