HELP!!!! Saves gone! xbox

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    SillentShadow
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    HELP!!!! Saves gone! xbox

    Post by SillentShadow on Tue Dec 18, 2012 8:42 pm

    Problem: Had my saves on my xbox hard drive, went away on the weekend, moved them to cloud storage. Played on my brothers xbox trough cloud storage in my saves. Arrived home, cant load the saves but the save file exists in the cloud storage...

    Tried to move it to the hard drive, and to the cloud again, allowed sync and when i open the game still no "Load Game".

    What can i do??
    Are all my saves gone?? Is this normal??????
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    Re: HELP!!!! Saves gone! xbox

    Post by Mr. Tart on Tue Dec 18, 2012 8:54 pm

    Have you tried accessing the saving files on both your and your brothers xbox? If that is the case, then you have most likely lost the save files. Unless they updated them since last i checked, the cloud storage doesn't have much space either which, if that is still the case, all of the files existing wouldn't have transferred and thus instead have been deleted. Having said that, i would have to ask; Do you know for sure if the Dks files you moved to the cloud storage didn't take more than what the cloud storage allowed? If that is the case i can't help you, however i would advice you do not use the cloud storage much, but rather bring your xbox with you the next time. I do however, wish you luck and hope that somehow you'll get your save files back.

    And if the cloud storage had enough space at the time for the Dks files to be stored, i suggest you send the Xbox staff a message about it, in hopes that perhaps the save files are still stored online. Like i said though, i do wish you luck and hope that i was atleast of some help.


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    Re: HELP!!!! Saves gone! xbox

    Post by SillentShadow on Tue Dec 18, 2012 8:59 pm

    Mr. Tart wrote:Have you tried accessing the saving files on both your and your brothers xbox? If that is the case, then you have most likely lost the save files. Unless they updated them since last i checked, the cloud storage doesn't have much space either which, if that is still the case, all of the files existing wouldn't have transferred and thus instead have been deleted. Having said that, i would have to ask; Do you know for sure if the Dks files you moved to the cloud storage didn't take more than what the cloud storage allowed? If that is the case i can't help you, however i would advice you do not use the cloud storage much, but rather bring your xbox with you the next time. I do however, wish you luck and hope that somehow you'll get your save files back.

    And if the cloud storage had enough space at the time for the Dks files to be stored, i suggest you send the Xbox staff a message about it, in hopes that perhaps the save files are still stored online. Like i said though, i do wish you luck and hope that i was atleast of some help.


    Hi! The cloud had 499MB free, and now it has 490. The save takes only 9MB and is still there and says In Sync wich means i should be able to access it but i cant........
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    Re: HELP!!!! Saves gone! xbox

    Post by Mr. Tart on Tue Dec 18, 2012 9:02 pm

    If you have, like i asked tried to access it on both yours and your brothers xbox to no avail, i do like said in the earlier post, suggest you send a message to the staff at Xbox in case the files are still actually saved on the xbox servers and hopefully they will be able to help you. That's atleast what i think you should do if you want a solution as soon as possible, if however you can wait and have the patience, you could also wait for yet another member on the forums to make a post with a possible solution. Once again, i wish you luck.


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    Re: HELP!!!! Saves gone! xbox

    Post by SillentShadow on Tue Dec 18, 2012 9:09 pm

    Mr. Tart wrote:If you have, like i asked tried to access it on both yours and your brothers xbox to no avail, i do like said in the earlier post, suggest you send a message to the staff at Xbox in case the files are still actually saved on the xbox servers and hopefully they will be able to help you. That's atleast what i think you should do if you want a solution as soon as possible, if however you can wait and have the patience, you could also wait for yet another member on the forums to make a post with a possible solution. Once again, i wish you luck.

    I am doing it right now.
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    Re: HELP!!!! Saves gone! xbox

    Post by Mr. Tart on Tue Dec 18, 2012 9:20 pm

    I really hope they'll be able to help you. If, and you shouldn't get your hopes up, but if the files are lost, it may be hard to see things from the bright side, but i'll let it slide in either way; If you enjoy Dark Souls, losing those saves aren't necessarily a big loss, as you'll get yourself the challenge of redoing it. I really wish i had anything better to say than that, but i felt i had to respond to your latest post.


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    Re: HELP!!!! Saves gone! xbox

    Post by callipygias on Tue Dec 18, 2012 9:27 pm

    And if they really are lost let us know. We can re-build you like the 6 Million Dollar Man. I'm mostly on Xbox I don't need half the crap I hoard.


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    Re: HELP!!!! Saves gone! xbox

    Post by SillentShadow on Tue Dec 18, 2012 9:31 pm

    Thanks...
    I am shaking like a mad man..... Can this really be?? So many hours... Isnt just a save.. Its all my fills, souls humanity items victories defeats...............................................
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    Re: HELP!!!! Saves gone! xbox

    Post by Mr. Tart on Tue Dec 18, 2012 9:32 pm

    If you truly have lost them, just remember what forum you're on right now. Just ask and i'm sure there will be lots of people ready to help you out.


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    Re: HELP!!!! Saves gone! xbox

    Post by SillentShadow on Tue Dec 18, 2012 9:36 pm

    Its now been over 40 minutes in queue waiting for someone to answer me from the Xbox service i started as n33 and i am n19 now. A paid service that will take more than an hour to solve anything and hopefully i am right to solve.. anything..
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    Re: HELP!!!! Saves gone! xbox

    Post by SillentShadow on Tue Dec 18, 2012 9:38 pm

    Mr. Tart wrote:If you truly have lost them, just remember what forum you're on right now. Just ask and i'm sure there will be lots of people ready to help you out.

    I really dont want to think about that just now, although if it comes to that i would really apreciate that, it would mean the world not to start from scratch and loose a ton of hours just getting the equipments and souls......

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    Re: HELP!!!! Saves gone! xbox

    Post by callipygias on Tue Dec 18, 2012 9:41 pm

    SillentShadow wrote:souls humanity items victories defeats...............................................
    Can't help with the victories and defeats, but weapons, armor, humanities, soul items, all that, no problem. I'm sure lots of others will pitch in too.

    Still, hope you get them back. I'd be pretty shook up if I lost my main character.


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    Re: HELP!!!! Saves gone! xbox

    Post by SillentShadow on Tue Dec 18, 2012 9:47 pm

    callipygias wrote:
    SillentShadow wrote:souls humanity items victories defeats...............................................
    Can't help with the victories and defeats, but weapons, armor, humanities, soul items, all that, no problem. I'm sure lots of others will pitch in too.

    Still, hope you get them back. I'd be pretty shook up if I lost my main character.

    Thanks man. I still have a little faith i dont go hollow with this winking

    its nearly 1 am here in Portugal i hope they pick my call soon..
    I will keep this posted winking
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    Re: HELP!!!! Saves gone! xbox

    Post by SillentShadow on Tue Dec 18, 2012 10:57 pm

    Dear Xbox live players i seriously hope you dont have to go trough all that i am going. After 1 hour waiting and 1 hour were a TEC expert from Xbox Live simply told me to sign in and out i am furious at this guys... At the end i got sent to some kind of team that takes care of the issues this guys cant.....
    1 hour and all she said was log out, log in... I did that before i tried their help......
    After a full hour she asked me what was the game in question.. Are they for real??????? We were there talking about it for an hour...........................................

    I will remove the name of the tec and put the surreal conversation here...
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    Re: HELP!!!! Saves gone! xbox

    Post by SillentShadow on Tue Dec 18, 2012 11:04 pm

    My issue: In the game Dark souls: Prepare to Die edition, i had my saves on my xbox hard drive, went away on the weekend, moved them
    to cloud storage. Played on my brothers xbox trough cloud storage in my
    saves. Arrived home, cant load the saves but the save file exists in
    the cloud storage...

    Tried to move it to the hard drive, and to the cloud again, allowed sync and when i open the game still no "Load Game".

    You are now chatting with 'R'.

    R: Hello, thank you for contacting Xbox Customer Support. My name is R. Please give me a moment to review your question.

    you: Hi! Thanks

    R: Hello Fred, How are you this evening?

    you: Fine. Just a bit concerned about my save files winking

    R: I definitely understand that.

    you: You think this situation is fixable?

    R: Let
    me make sure I understand, You could play the saves on your brothers
    Xbox but when you got back home, you cannot access the cloud storage, is
    this correct?

    you: No, i could play there. I cant play here on my xbox although i can access my cloudstorage and the file (9mb) seems to be there

    you: when i open
    the game and select cloud storage the option "Load saved game" wont
    come up, only New Game as if the saves dont exist

    R: I see, thank you so much for the information.

    R: Give me a moment to pull up some information please.

    you: ok thanks

    R: Fred, could you please sign out of your Xbox live profile and then sign back in?

    you: ok will do

    R: Thank you

    you: signed out

    you: and signed in

    R: Go ahead and see if you can access your saved games.

    you: 1 sec

    you: still nothing

    you: Only new game avaiable.....

    R: Wow! let me check a few more things.

    you: ok thanks again

    R: Lets check a few things,

    R: From the Xbox dashboard, go to Settings, and then select System

    R: Select Storage, and then select cloud Saved Games

    you: ok

    R: Select Enable cloud Saved Games, or is it already enabled.

    you: its enabled

    you: i can see the save files

    R: Fred, are you getting any error message at all?

    you: No. No errors. Just wont load my save games

    you: In game i cant see the files

    R: When you look at the content on your cloud Saved Games storage device, can you see the status of each game save?

    R: It should say something like Pending upload, cloud only, out of sync, not cloud supported

    you: No. I can just see: Dark Souls 9 MB

    you: Bellow it says "In Sync"

    R: Ok, that's good.

    R: Have you checked your Xbox live connection to make sure you are connected?

    you: It has the same space it had at my brothers Xbox

    you: Yes i made sure all is conected

    R: Thanks

    you: I am making a download to confirm the conection

    R: Ok

    you: Yup its all conected and working except that particular file

    R: Thank you for checking that for me.

    R: Did you need to redownload your profile when you got back to your Xbox?

    you: No.
    ALthough it said in the game the the cloud storage had some sync pending
    trough the other xbox so i signed out, my brother signed in my account
    through his xbox and allowd the sync, then i could go to the game but no
    save files could be seen or read in the game

    R: The
    game save that you're trying to use in in use on another Xbox 360
    console. since the last time you used your saved game, you accessed the
    game save from another console. This other console has a pending or
    interrupted cloud-save upload.

    R: To
    solve this problem, you need to sign in to the console that is trying to
    update the games save so that the cloud save can be completed.

    you: Yes i allready did that otherwise could not even acess the cloud storage in the game wich isnt the case.

    R: I see, I didn't realize that you had tried that.

    you: We allowed it to upload then to sync here in my xbox but still it wont read the files in the game

    R: Fred, are you able to click on the saved games at all?

    you: no. Even in other accounts and xboxs it never lets me see a single save it only shows the same 9MB file

    R: This is a little strange, give me a moment to dig into this a little deeper.

    you: ok

    R: Fred,
    it looks like we have tried everthing that I have available, what I
    would like to do is escalate this to our Customer Care Team and let them
    see what they can do to get this resolved. Would that be ok with you?

    you: Yes.

    you: How does that work?

    R: I'm
    going to gather some information and fill out a form for the Customer
    Care Team. They will try to find a resolution to your problem, and then
    they will contact you letting you know what they found and what they
    did to fix it, or what you may need to do to get this fixed.

    you: Ok. Thank you for your time

    R: What is the game that you are having an issue with?

    you: Dark Souls: Prepare to Die Edition

    R: Thanks,





    All this was a full hour of wait plus a full hour of conversation...
    XboxLive was supposed to be a better service cause its not free..... Well i hated this service...
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    Re: HELP!!!! Saves gone! xbox

    Post by WhatDoesThePendantDo? on Tue Dec 18, 2012 11:18 pm

    Can't help now, but if you need some things I could help you out.

    GT: DiogenesSinope7

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    Re: HELP!!!! Saves gone! xbox

    Post by SillentShadow on Wed Dec 19, 2012 2:17 pm

    WhatDoesThePendantDo? wrote:Can't help now, but if you need some things I could help you out.

    GT: DiogenesSinope7

    Allright! I will add you winking
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    Re: HELP!!!! Saves gone! xbox

    Post by Mr. Tart on Wed Dec 19, 2012 3:41 pm

    While i haven't played much Dks lately, a quick switch of discs won't do me much harm. Having said that, if you need help, my GT is in my signature as well. I should point out however, that i mostly just stick with SL 100+ characters, so you would have to be around 75-120 or 200 for me to be able to help you, unless of course you had the Red Sign Soapstone.


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    Re: HELP!!!! Saves gone! xbox

    Post by SillentShadow on Wed Dec 19, 2012 4:14 pm

    Mr. Tart wrote:While i haven't played much Dks lately, a quick switch of discs won't do me much harm. Having said that, if you need help, my GT is in my signature as well. I should point out however, that i mostly just stick with SL 100+ characters, so you would have to be around 75-120 or 200 for me to be able to help you, unless of course you had the Red Sign Soapstone.



    Sorry but will take a while to get it... SL 10 in the burg yet...... But still thanks for the help.

    I will meet one person from the forum today, hopefully to get some gear that will help me get started.
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    Re: HELP!!!! Saves gone! xbox

    Post by Mr. Tart on Wed Dec 19, 2012 4:18 pm

    That's good. Just a piece of advice, don't try to rush things to get back to where you were, just try to enjoy it as much as possible.

    The offer is still up if you still need stuff once you've gotten the Red Sign Soapstone/reached the SL required.


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    Re: HELP!!!! Saves gone! xbox

    Post by SillentShadow on Wed Dec 19, 2012 4:36 pm

    Mr. Tart wrote:That's good. Just a piece of advice, don't try to rush things to get back to where you were, just try to enjoy it as much as possible.

    The offer is still up if you still need stuff once you've gotten the Red Sign Soapstone/reached the SL required.

    I guess you are right.... If i get maxed out equipments its all too easy. But remember this is just my main char........ When this payne is over i will most likely create another toons, so the challenge is allaws there winking
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    Re: HELP!!!! Saves gone! xbox

    Post by Mr. Tart on Wed Dec 19, 2012 4:41 pm

    Heh, that wasn't what i was referring to, although that is of course a good point. Being more specific; What i meant was more, don't try to push yourself to reach where you were so quickly just because you want to get back what you lost, but rather just play the character for the fun instead as that will most likely be the most satisfying of decisions you'd be making. Either way, i will leave this topic alone for now, unless there is anything else i could possibly contribute with, but until then.

    To infinity and beyond! cheers

    EDIT: And i don't mean you shouldn't still accept gear from other players that try to help you back, i simply mean, don't rush the levelling and stuff, because i've done that in the past myself, and it can easily ruin the whole experience even afterwards.

    And once again...

    To infinity and beyond! cheers


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    Re: HELP!!!! Saves gone! xbox

    Post by SillentShadow on Wed Dec 19, 2012 4:53 pm

    I totally understand what you are saying and totally agree with you, mostly cause if i beat the game too easilly this char wont have selfrespect winking

    Do not worry though!

    And i thank you for your kind words when i was in pain with all this. Now i feel the strenght needed to start over.

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